Privacy Policy

Who is responsible

Controller: Nadia Soul Homes, Costa Tropical, Granada, Spain. Contact for any privacy question: nadiasoulhomes@gmail.com.

What we collect and why

We only process data that is needed for the purposes below.

• Contact and valuation forms: name, email, phone, message and property details, to answer your enquiry (legal basis: steps prior to a contract and our legitimate interest in replying).
• WhatsApp, phone and email: the details you share with us when you contact us directly, to help you buy or sell a property.
• Chatbot (region assistant): the questions you type are processed by an AI service to generate an answer. Please do not share sensitive personal data in the chat. Conversations are not used to build a profile of you.
• Website statistics: Vercel Analytics and Speed Insights measure visits and performance without cookies and without identifying you (legitimate interest).
• Google Analytics 4: only with your consent for analytics cookies, to understand how visitors use the site. IP addresses are not stored by GA4.
• Google Ads conversions and remarketing: only with your consent for advertising cookies, to measure which ads lead to enquiries and to show our ads to previous visitors.
• Google tag (gtag.js): the Google script that loads Google Analytics 4 on our live site. It follows your consent choice through Google Consent Mode v2: without consent it sets no analytics or advertising cookies.
• Campaign data: when you arrive via an ad or campaign link, we keep the Google Ads click ID (gclid, gbraid, wbraid) and UTM values for 90 days in a first-party cookie (nsh_attr), only with advertising consent. Without it, we keep only the UTM values for the current browser session. If you send a form, these values are included with your enquiry so we know which campaign brought you.
• Meta (Facebook/Instagram) Pixel — only if we enable it, and only after you accept advertising cookies.

Valuation requests

When you request a valuation we collect: the location, type, bedrooms, bathrooms, built area, plot size and features of your property and any notes you add; your name, email and phone/WhatsApp number; your preferred contact method and language; when you are thinking of selling; the page you sent the form from; and the date and time of your consent.

Purpose: to prepare your personal valuation and contact you about it. After your request you receive a confirmation, and once the valuation is sent at most three short follow-up messages (around day 3, day 7 and day 30). Legal basis: your consent, which you give with the checkbox on the form.

Follow-ups stop immediately when you reply, when we have been in touch, or when you click "unsubscribe" in any of our emails.

Retention: valuation requests are deleted 24 months after our last contact with you, unless you become a client and the law requires us to keep them longer.

Deletion: you can withdraw your consent and ask us to delete your details at any time by emailing nadiasoulhomes@gmail.com. We delete them within 30 days and confirm by email.

Consent Mode

We use Google Consent Mode v2. Until you choose, all Google storage (analytics_storage, ad_storage, ad_user_data, ad_personalization) is set to "denied". You can change or withdraw your consent at any time via "Cookie settings" at the bottom of every page.

Who receives your data

We never sell your data. We share it only with service providers that help us run the site and our business:

• Vercel Inc. (hosting and anonymous statistics)
• Google Ireland Ltd. / Google LLC (Google tag, Analytics, Ads)
• Resend (sending form emails to us)
• Resales Online (our property listing system)
• The AI provider behind the chatbot, via Vercel AI Gateway
• Meta Platforms Ireland Ltd. (only if the Meta Pixel is enabled and you consent)

International transfers

Some providers are based in the United States. Transfers are covered by the EU–US Data Privacy Framework and/or the European Commission’s Standard Contractual Clauses.

How long we keep data

Enquiries are kept for as long as needed to help you and for up to 2 years afterwards, unless a longer period is required by law (for example for completed transactions). Cookie durations are listed in our Cookie Policy.

Your rights

You can request access, rectification, erasure, restriction, portability, or object to processing by emailing nadiasoulhomes@gmail.com. You may also withdraw consent at any time. If you are not satisfied, you can lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).